Terms and Conditions

Terms and Conditions of the Ramiz online store

specifying, among others, the rules for concluding sales contracts through the Store, containing the most important information about the Seller and the Store.

TABLE OF CONTENTS

• § 1 Definitions

• § 2 Contact with the Seller

• § 3 Technical Requirements

• § 4 Placing Orders

• § 5 Payments

• § 6 Order Fulfillment

• § 7 Complaints

• § 8 Personal Data

• § 9 Disclaimers

§ 1 DEFINITIONS

1. Business Days – days from Monday to Friday, excluding statutory public holidays.

2. Form – the order form available in the Store, submitted to the Seller through the Store by the Buyer, in which the Buyer specifies the products they wish to purchase and their quantity. The Form is submitted for the purpose of placing an Order.

3. Consumer – a consumer within the meaning of the provisions of the Civil Code.

4. Account – a free-of-charge function of the Store (a service provided electronically) regulated by separate terms and conditions, through which the Buyer can place Orders.

5. Buyer – any entity that is not a Consumer, concluding or intending to conclude a sales contract in the Store, for whom – given the nature of the Store – the sales contract is directly related to their business activity and is of a professional nature.

6. Terms and Conditions – these terms and conditions applicable to orders placed using the Form available in the Store.

7. Store – the Ramiz online toy wholesale store operated by the Seller at www.ramizb2b.com.

8. Seller – Ramiz spółka z ograniczoną odpowiedzialnością spółka komandytowa (limited liability company limited partnership) with its registered office at ul. Ciepłownicza 54, 31-574 Kraków, entered into the Register of Entrepreneurs of the National Court Register by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, under KRS number: 0000701304, NIP: 6793158206, REGON: 368609776.

9. Order – an offer to conclude a contract for the sale of goods visible in the Store, contained in the Form, within the meaning of the Civil Code, submitted to the Seller by the Buyer through the Store, containing at least: the designation of the goods and their price.

§ 2 CONTACT WITH THE SELLER

1. Postal address: ul. Ciepłownicza 54, 31-574 Kraków

2. E-mail address: hurt@ramiz.pl

3. Telephone: 780 044 325

§ 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store, the following are required:
   1. a device with Internet access,

   2. a web browser supporting JavaScript and cookies.

2. In order to place an Order using the Account, in addition to the requirements specified in paragraph 1, an active e-mail account is necessary.

§ 4 PLACING ORDERS

1. Due to its nature, the Store is intended exclusively for Buyers using it in a professional capacity, directly in connection with their business activity.

2. By making purchases through the Store, the Buyer declares that the sales contract is of a professional nature for them.

3. To place an Order, an Account in the Store is required. Detailed information regarding the Account can be found in the Account terms and conditions.

4. A Buyer logged into the Account gains access to product prices.

5. The price of the goods displayed in the Store is given in Polish Zlotys, and after an individual change of the Store settings – also in Euros.

6. The Buyer is informed of the total price including taxes under the sales contract, as well as other costs, in particular delivery costs, on the Store's website during the placement of the Order and in the information tab regarding delivery costs. If the amount of the aforementioned fees cannot be determined at the stage of placing the Order, the Buyer is informed about the obligation to pay them.

7. The Buyer may contact the Seller before placing an Order to obtain information on individually determined costs. By placing an Order, the Buyer accepts the obligation to pay other costs, in particular delivery costs, as referred to in the preceding paragraph.

8. If the Buyer wishes to conclude a sales contract, they should submit the Order to the Seller using the Form. When placing an Order, the Buyer specifies their data (name/company), NIP, address (street, house/apartment number, postal code, city, country), contact telephone number, and data regarding the sales contract: the goods they wish to purchase, their quantity, and the delivery address (if different from the Buyer's address), as well as the method of payment.

9. The Seller will verify the possibility of accepting the Order for execution within 2 Business Days.

10. In the event of a positive verification, the Seller will inform the Buyer about the acceptance of the Order for execution, at which point the sales contract is concluded, and information about the concluded contract also appears in the Account.

11. Acceptance of the Order by the Seller made subject to a change or with a supplement to its content is deemed a new offer, and the sales contract is concluded only after it is accepted by the Buyer.

§ 5 PAYMENTS

1. A placed Order can be paid for, depending on the Buyer's choice and the availability of a given option in the Account:
   1. by regular bank transfer to the Seller's bank account (including under deferred payment);

   2. cash on delivery, i.e., in cash at the moment of delivery of the goods to the Buyer;

   3. in cash at the moment of personal pickup of the goods.

2. If the Buyer chooses advance payment, the order must be paid for within 3 Business Days from the conclusion of the sales contract.

3. The Seller informs that due to the high personalization of the Account, certain payment methods may be added or restricted; in particular, a full or partial prepayment may be required, and in the case of permanent cooperation between the Buyer and the Seller, the Seller may make an option for a different payment deadline available in the Account.

4. The Seller informs that in the case of a payment made after placing the Order, but before its acceptance for execution and the conclusion of the sales contract, the paid amount constitutes a prepayment towards a future accepted Order.

5. In the event that the Order is not accepted by the Seller or the Buyer does not accept the change or supplement to the Order proposed by the Seller, the Seller shall immediately refund the prepayment made by the Buyer, as referred to in the preceding paragraph.

6. In situations where the method of delivering invoices is imposed on the Seller by generally applicable provisions of law, settlement documents are transferred in accordance with those provisions - in particular via the National e-Invoice System (KSeF). In other cases, settlement documents are sent to the Buyer's e-mail address provided by them in connection with purchases in the Store.

§ 6 ORDER FULFILLMENT

1. Accepted Orders, subject to paragraph 2, will be fulfilled within 2 Business Days from the conclusion of the sales contract, individually or in stages depending on the availability of products.

2. If the Buyer has chosen advance payment for the order, the Seller will proceed with the fulfillment of the order after it has been paid for.

3. The goods are delivered within the territory of the Republic of Poland and outside its borders.

4. Goods purchased in the Store are delivered:
   1. via a courier company,

   2. via the Seller's own transport,

   3. via the Buyer's own transport. Personal pickup is also possible at the following address: ul. Ciepłownicza 54, 31-574 Kraków – on Business Days between 09:00 and 17:00.

5. The Buyer is obliged to collect the goods ready for personal pickup within 5 Business Days from the day of receiving information that the order has been fulfilled.

6. In the event of failure to collect the goods in accordance with the preceding paragraph, the Seller has the right to withdraw from the contract without the need to set an additional deadline.

7. Upon delivery of the purchased item by the Seller to the carrier, the benefits and burdens associated with the goods and the risk of accidental loss of or damage to the goods pass to the Buyer. In such a case, the Seller shall not be liable for any loss, shortage, or damage to the goods arising from its acceptance for transport until its delivery to the Buyer, nor for any delay in the transport of the shipment.

§ 7 COMPLAINTS

1. In the event of irregularities in the operation of the Store, the Buyer may submit a complaint to the electronic address specified in § 2 of the Terms and Conditions.

2. The complaint will be considered by the Seller within 14 days.

If a warranty has been granted for a product, information about it, as well as its conditions, is available in the Store.

§ 8 PERSONAL DATA

1. The controller of personal data provided by the Buyer while using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases of data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".

2. The purpose of processing the Buyer's data provided by the Buyer in connection with purchases in the Store is the fulfillment of orders. The basis for processing personal data in this case is:
   1. a contract or actions taken at the request of the Buyer prior to its conclusion (Art. 6(1)(b) of the GDPR),

   2. a legal obligation incumbent on the Seller related to accounting and product safety (Art. 6(1)(c) of the GDPR), and

   3. the legitimate interest of the Seller, consisting in processing data for the purpose of establishing, pursuing, or defending potential claims (Art. 6(1)(f) of the GDPR).

3. Providing data by the Buyer is voluntary but at the same time necessary to conclude a contract. Failure to provide data will make it impossible to conclude a contract in the Store.

4. The Buyer's data provided in connection with purchases in the Store will be processed until:
   1. the contract concluded between the Buyer and the Seller ceases to apply;

   2. the Seller is no longer subject to a legal obligation requiring them to process the Buyer's data;

   3. the possibility of pursuing claims by the Buyer or the Seller related to the contract concluded through the Store ceases;

   4. the Buyer's objection to the processing of their personal data is accepted – in the event that the basis for data processing was the legitimate interest of the Seller – depending on what applies in a given case and what occurs latest.

5. The Buyer has the right to request:
   1. access to their personal data,

   2. their rectification,

   3. erasure,

   4. restriction of processing,

   5. data portability to another controller, as well as the right to:

   6. object at any time to the processing of data for reasons related to the specific situation of the Buyer – against the processing of personal data concerning them based on Art. 6(1)(f) of the GDPR (i.e., on legitimate interests pursued by the controller).

6. In order to exercise their rights, the Buyer should contact the Seller using the details provided in § 2 of the Terms and Conditions.

7. If the Buyer considers that their data is processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 9 DISCLAIMERS

1. It is prohibited for the Buyer to provide content of an unlawful nature.

2. Each time an Order is placed, it constitutes an offer to conclude a separate sales contract and is executed based on the Terms and Conditions, unless the parties agree otherwise. The contract is concluded for the duration and purpose of order fulfillment.

3. Contracts concluded on the basis of the Terms and Conditions are concluded in Polish or English.

4. In the event of a potential dispute with the Buyer, the competent court will be the court having jurisdiction over the registered office of the Seller.

5. Any liability of the Seller towards the Buyer, within the limits permitted by law, is excluded.